Resources
What the research and the rules say about staying in touch after discharge.
Is Texting Clients HIPAA-Compliant?
Program owners ask us this more than anything else. The short answer is that texting clients can be done in a HIPAA-compliant way. Whether yours is depends on how you do it.
What Manual Follow-Up Really Costs
Most programs believe in post-discharge follow-up. Few have measured what it costs to do by hand.
Why Text Works Better Than an App After Discharge
When programs think about staying in touch digitally, they often picture an app. For the weeks right after discharge, plain text messaging tends to work better.
Your Alumni Coordinator Is Doing Three Jobs
Ask an alumni coordinator what their week looks like and you’ll hear about more than alumni events. They make the follow-up calls. They track who answered and who didn’t. They pull numbers together when leadership or an accreditor asks how people are doing after discharge. They also show up for the person who calls at 9pm because things are going badly.